Language-aware orientation

A good way to agree on language use at the workplace is to create a language agreement. This means that the workplace collectively agrees on which language is used in different situations.

For example, it can be agreed whether or not errors made by the language learner should be corrected and how. If necessary, a common language, such as English, can also be used to explain things. However, not everyone knows English or wants to use it.

It is important that things are always also explained in Finnish. At work, the language learner can learn industry-specific vocabulary and the Finnish needed for the job. These things cannot be learned in the same way at school.

Download and print the language agreement:

Language is used differently in different situations. More formal language is used with customers than, for example, with colleagues in the breakroom. Provide language models and tips for these situations.

Encourage them to ask if something is unclear. Also tell if you do not understand what the language learner is trying to say. Through your own actions, you can show how to behave at the workplace – for example, by greeting others and speaking clearly and kindly. Encourage the language learner to use Finnish with others.

Think out loud. Explain which task you are doing and why. E.g., “I am opening a memo on the computer. It is my turn to be the secretary. I will write down what is discussed in the meeting in the memo.”

• Use common words. “Clean the surfaces” is more difficult than “clean the kitchen table”.
• Speak calmly and take breaks.
• Show while you explain. “Take Aada’s gloves to the drying cabinet” and point to where they belong.
• If professional slang is used at work, it is also important to learn it.

Consider which expression is best suited for the situation. You can work together to make a list of important words needed for the job, such as shift, colleague, tool, instruction and task. Keep the list in a visible place so it is easy to refer back to.

The language learner can also carry a small notebook to write down words. Writing new words on a telephone during a work situation may give the wrong impression to outsiders.

Words can be practiced during work, for example, like this:
“What is this?” → “This is a measure.”
“What are you doing now?” → “I am measuring.”

It is good to provide the language learner with information about work tasks in advance. Orientation should take place in a quiet location. Important instructions should be repeated several times. Give instructions in practical situations while demonstrating tasks. Explain only one thing at a time. Support oral instructions with written instructions or pictures. Use short and clear sentences.

E.g., “Put the supplies in place.” / “Take the trash out.” / “Open the computer.”

When working on tasks, it is better to ask the language learner to explain or show what they are doing, rather than just asking “Did you understand?”

E.g., “Can you show me how you do this job?” / “Tell me what you will do next.” If the instruction remains unclear, repeat it using different words.

During breaks, you can chat about simple, everyday things. E.g., “Do you like this coffee?” / “What kind of work have you done before?” Give them time to answer. Try to avoid using English.

Be kind and encourage them to ask questions themselves as well.

Discuss how things are going, what is easy and what is difficult.