Kastelli Service Point

Kastelli Service Point is the centralized service point of the city of Hämeenlinna, located on the ground floor of the Wetteri City Hall, right next to the bus station. We offer a wide range of assistance and information about the Hämeenlinna city’s services. Welcome to visit us!

Our services

  • City services: Handle matters related to city services easily in one place.
  • Electronic services: Computer available for customer use of matters related to city services
  • Information and guidance: Get information about city services and decision-making.
  • Tourist information: Get information about Hämeenlinna’s tourist attractions, as well as brochures and maps.
  • Electronic notice board: Check out current official announcements and notices.

    You can also submit applications and documents addressed to the city and provide feedback. Kastelli Service Point hosts several different services. Detailed information about these various services can be found in the menu below.

Hämeenlinna City Service Point is open Monday to Friday from 9 am to 12 pm and 1 pm to 4 pm. The phone number for Hämeenlinna City Service Point is +358 3 6213370. We serve you in Finnish and English.

Customer service for Hämeenlinna´s Regional public transport

  • Customer service and guidance
  • Sales of Waltti bus cards and ticket products
  • Timetable guidance, printed bus schdules available

Reservations for the city´s rental properties

  • Cabin rental in the Tarus hiking area
  • Cabin rental in Lepaanranta Iittala
  • Reservation hut rental on the Aulanko´s artificial islands
  • Hämennlinna City´s boat and dock space rental

Senior Exercise Cards and Winter swimming season tickets

  • We sell senior exercise cards
  • You can purchase a season ticket for the winter swimming dressing rooms at Ahvenisto, Aulanko, Tervaniemi, Iittala, and Hauho

Tourist information

  • Maps and brochures of Hämeenlinna are available.
  • Look electronic tourist information here.
  • Tips and information about tourist attractions in the Hämeenlinna area.

Guidance on contact information for the city of Hämeenlinna

  • You can get help finding contact information and the right service channel.

International Service Centre provides guidance and advice on the following topics:

  • living
  • working
  • studying / Finnish language corses
  • family matters
  • official matters
  • leisure activities
  • digital services
  • filling in various forms and applications

This service is free of charge and open to everyone. 

Read more about guidance and advice services in Hämeenlinna.

Integration counselors carry out initial assessments and integration plans for foreign-language speakers who are outside the labour force, such as parents staying at home with children, pensioners and students. Integration counselors provide initial guidance and counseling, as well as individualized client work. Counselors organize various group activities.

International Family Guidance Service
Tuesdays and Thursdays from 1 PM to 3.30 PM
Open to families/parents. Service offers guidance wit matters related to children, such as:

  • early childhood education, school, morning and after-school clubs
  • Wilma and Päikky
  • children´s hobbies and leisure time

Digital support
Thursdays from 1 PM to 3.30 PM, open to everyone.
Service offers guidance with digital services such as online banking.

Contact Information

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Read more about guidance and advice services in Hämeenlinna.