Kastelli Service Point
Wetterhoffinkatu 2, 13100 Hämeenlinna.
Doors open Mon–Fri 9 a.m.–4 p.m.; check service-specific opening hours below.
At Kastelli Service Point you can take care of several matters related to the services of the city in one visit. Several different operators work in the same location, so you can easily get help with many kinds of questions. We provide assistance and information on the services of the city. Welcome to visit us!
Service Point Kastelli is located on the street level of Wetteri City Hall, right next to the bus station.
Hämeenlinna City Service Point
- Public transport customer service: guidance, Waltti cards and tickets and printed timetables.
- Reservations for city rental facilities: Tarus hiking area cabins or lean-to shelters, Aulanko artificial islands reservation hut, Lepaanranta cottages and city boat and dock berths.
- Sales of senior exercise cards and ice swimming season passes.
- Tourist information: maps, brochures and destination tips.
- Sales of Hämeenlinna branded products. The selection includes caps, umbrellas, water bottles, black T-shirts and tote bags.
- Guidance in finding city contact information and the right service channel.
Parking Enforcement Customer Service
In-House Services Attendants
Reservations for Wetteri City Hall and Raatihuone Hall premises.
More information on reserving Wetteri City Hall and Raatihuone Hall premises.
Virastomestarit
- Telephone
- 03 621 2500
International Resident Services
International Service Centre
International service guidance provides free and multilingual guidance and advice to international residents living in Hämeenlinna.
We can help you with the following matters, for example:
- housing
- work and job searching for a job
- education
- filling in forms and permit matters
- leisure and hobbies
- transactions with public authorities
Housing guidance for international residents
Housing guidance provides guidance and advice on housing-related questions. The service is open to everyone.
We can help you with the following matters, for example:
- Housing applications required by Kela
- transactions with property management and maintenance (for example, sauna slots and parking spaces)
- housing-related questions and practical challenges
The service is free and no appointment is needed.
Kansainvälisten asukkaiden asumisneuvonta
- Avoinna
- tiistaisin klo 13-15.30
International Family Guidance Service
Guidance for international families provides guidance and support on everyday life questions. The service is open to all families with children.
We can help you with the following matters, for example:
- practical questions related to a family’s everyday life
- early childhood education and school applications
- using Wilma and Päikky
- children’s hobbies and leisure opportunities
The service is free and no appointment is needed.
International Family Guidance Service
- Open
- Tuesdays and Thursdays, 1–3.30 pm
Digital Support
Digital guidance provides help with using digital services. The service is intended for everyone who needs support with digital matters.
We can help you with the following matters, for example:
- using digital services
- paying bills online
- using online banking
- Service point and opening hours
The service is free and no appointment is needed.
