Suomi.fi Messages is a reliable and secure way to communicate and initiate a service transaction with the city, maintained by the Digital and Population Data Services Agency.
You can use Suomi.fi Messages via a web browser on a computer or mobile device, as well as through the Suomi.fi mobile application. By activating the service, you give your consent for all organizations using Suomi.fi Messages to send you official mail via Suomi.fi Messages in the future.
The City of Hämeenlinna delivers official mail primarily in digital format to those residents who use electronic services. Mail is sent by, among others, the regional employment area TyöHäme, the waste management authority Kolmenkierto and the city’s own services within the sectors of urban environment and education and well-being.
The city’s official communications will gradually transition to the use of Suomi.fi Messages during 2026. Not all systems support the change yet, but services are being continuously digitalized to enable more extensive use of electronic service transactions.
What is Suomi.fi Messages?
Suomi.fi Messages is a secure electronic mailbox for official communications. It replaces paper mail for those who manage their affairs electronically. The service is used by several authorities, and the number users is constantly growing.
Messages can be read in the Suomi.fi web service under the “Messages” section or in the Suomi.fi mobile application. Identification is performed using bank identifiers, a mobile certificate or the electronic certificate on an ID card. You will receive a notification in your email whenever a new message arrives in Suomi.fi Messages. You will also receive notifications of incoming messages in the Suomi.fi mobile application if you have it downloaded. Messages are personal and are delivered quickly and securely to the correct recipient. You can activate Suomi.fi Messages at https://suomi.fi/messages or by downloading the Suomi.fi mobile application.
How do I access and read messages received in Suomi.fi Messages?
You can read official messages received in Suomi.fi Messages in the Suomi.fi mobile application or by logging into the Suomi.fi web service and navigating to the “Messages” section.
Identification is performed using bank identifiers, a mobile certificate or the electronic certificate on an ID card.
You will receive a notification in your email whenever a new message arrives in Suomi.fi Messages.
You will also receive notifications of incoming messages in the Suomi.fi mobile application if you have downloaded the app.
Can I continue to receive my official mail as paper mail?
You can choose to have the letters sent by authorities to be delivered to you in a paper format in the future. The selection to receive paper mail remains in effect for at least a year. When you log in to an authority’s e-service for the first time after a year has passed, you will be prompted again to activate Suomi.fi Messages. If you do not log in, official mail will continue to arrive as paper mail even after the one-year period.
The change does not apply to minors or those under guardianship.
Furthermore, not all mail sent by authorities arrives digitally in Suomi.fi Messages, as some authorities may also use other digital channels for electronic communication. Information about the potential other channels is provided in connection with each organization’s service.
If you do not wish to receive official mail in Suomi.fi Messages, you can switch from Suomi.fi Messages back to being a recipient of paper mail by changing the service settings or by contacting the Digital and Population Data Services Agency’s customer service.
When you activate Suomi.fi Messages
Paper mail decreases
No one can impersonate you or initiate electronic service transactions in your name
You will always receive decisions and other messages directly and securely
Messages arrive immediately
Processing of matters becomes faster
Possibility for electronic authorization, allowing acting on behalf of another person
