Päikky system

The City of Hämeenlinna uses the electronic Päikky system in early childhood education and pre-primary education. With Päikky, you can report childcare hours, monitor information related to your child’s early childhood education, and stay in touch with the staff.

Guardians can use Päikky via a web browser or the Päikky Huoltaja mobile app. The app allows you to manage the following day-to-day matters related to early childhood education:

• Report and change childcare hours and absence information
• Send and receive messages
• Respond to early childhood education surveys
• Read and comment on documents related to the child’s early childhood education.

Setting up Päikky and activating your account

Start by logging in via a browser at https://hameenlinna.paikky.fi or download the Päikky Huoltaja mobile app from your app store. Select Hämeenlinna as the service provider. When activating your account, you must use strong authentication. Save a password for your account.

Authentication requires a Finnish personal identity code as well as online banking credentials or a mobile certificate. If you are unable to authenticate, please contact the director of your child’s daycare centre.

Your username is your phone number. In the future, log in to the Päikky Huoltaja app using your username and the password you saved. You can select the login language (Finnish/Swedish/English) on the login screen or on the app’s Profile page.

Supported devices

You can use Päikky with the most common browsers (Chrome, Edge, Firefox, and Safari) as well as Android and iOS mobile apps.

Information visible in Päikky

In Päikky, you can only see your own information and that of the children in your care. You can see the information one month before the start of early childhood education. You can edit alternative pickup contact details, care instructions, and notification settings, as well as respond to consent surveys. User instructions and the privacy policy can be found on the profile page.

Saving childcare hours and absences

Book your child’s early childhood education hours as accurately as possible in the Päikky booking calendar. The calendar is locked on the Monday of the previous week at 6 am. Mark bookings and planned absences in the calendar before it is locked. You can still mark a sudden absence for your child even after the calendar has locked.

You can save a default plan for your child that repeats weekly. Select the three dots at the top of the calendar and save the times for the whole week. The default plan will appear in the calendar at the time of locking. You can also remove the default plan from the same place. Please notify the daycare centre director by email of any sudden changes to childcare hours due to work or studies.

Please note that a ‘Planned absence’ entry does not accumulate billable hours. Missing childcare bookings, sick leave, and other absence entries do accumulate billable hours.

You can read more about the impact of childcare bookings and absences on billing here:

Childcare hour entries are the basis for billing

The child’s guardians will receive identifiers, or tags, from the daycare centre. Register your child in and out of the daycare centre, family daycare, or pre-primary education by touching the tag to the back of the group’s phone. The tag is free of charge, but if it is lost, you will be charged 5 euros. The tag must be returned when the child’s early childhood education or pre-primary education ends. A fee of 5 euros will be charged for unreturned tags.

Incorrect information, changes, and Päikky support

Your family’s information is transferred to the Päikky client register from the child’s early childhood education application. During the processing of the application, the details are transferred to both the daycare centre’s and the guardian’s Päikky apps. Family size and address information are also updated directly based on the Digital and Population Data Services Agency.

If there are errors in the information in Päikky or if you need support with problems, please contact paikky@hameenlinna.fi.