Complaint regarding early childhood education services
Children have the right to safe and high-quality early childhood education. However, guardians may sometimes have questions or feel dissatisfied with the services provided. In such situations, the clearest way to resolve the matter is often to discuss it with early childhood education staff or the daycare centre director.
If matters cannot be resolved through discussion at the child’s early childhood education place, guardians may submit a formal complaint concerning early childhood education services, in accordance with the Early Childhood Education Act, to the daycare centre director or the Director of Early Childhood Education. Complaints related to the operations of private daycare centres should be addressed to the private daycare centre director and copied to Erja Hirvonen, Head of Early Childhood Education.
A free-form, written complaint should be submitted to the daycare centre director or the Director of Early Childhood Education at the address: Director of Early Childhood Education, Wetterhoffinkatu 2, 13100 Hämeenlinna. The complaint can also be sent by email.
A response to the complaint must be provided within a reasonable timeframe. The response must clarify how the complaint has been investigated at the service unit and what, if any, further actions have resulted from it. The response given to a complaint cannot be appealed.
Submitting a complaint does not restrict your right to seek an appeal or your right to lodge a complaint with the Finnish Supervisory Agency (Lupa- ja valvontavirasto) (How to lodge a complaint with the Finnish Supervisory Agency – Finnish Supervisory Agency). The social services ombudsperson for the wellbeing services county will assist, if necessary, in making a complaint and advise on matters related to the application of the Early Childhood Education Act.
The socian services ombudsperson’s duty is to advise clients on matters related to social welfare and client rights. You can contact the social services ombudsperson in situations such as the following:
You are unsure whether you have received appropriate early childhood education services.
As a parent, you are concerned whether your child is receiving the necessary services and support measures in early childhood education.
You believe that an early childhood education employee or their supervisor has acted inappropriately.
You do not understand decisions, agreements, and calculations made concerning you.
You use private early childhood education services and are considering your position.
You want impartial information on the application of laws.
You want to know about your rights as a client and the processing of your personal data.
The services of the social services ombudsperson are provided by the Kanta-Häme wellbeing services county. Advisory services are free of charge for clients and municipalities.
Social services ombudsperson Satu Loippo 03 629 3210 (Mon-Thu 8 AM – 12 PM) satu.loippo@omahame.fi
Secure electronic communication: Please do not send client data or other confidential information from a regular email address. You can send a secure email to Oma Häme via the ‘Send Message – Omahame’ page, or through the link below.
